Ambassador of the United Arab Emirates to the United States

A Formula for Work Place Happiness in the UAE

A happy work environment for anyone is crucial to wellness and success worldwide. That is why under the leadership of Sheikh Mohammed bin Rashid Al Maktoum, the UAE is focused on creating a happy work environment for all government ministries and institutions

Ohood Al Roumi, Minister of State for Happiness has created a Customer Happiness Formula that highlights the government’s ability to achieve customer happiness and to ensure the well-being of the community by providing excellent services to achieve this.

The Customer Happiness Formula highlights three main components: employees who pride themselves in providing excellent government services, government entities that are dedicated to making customers happy, and positive proactive customers who are willing to provide suggestions and contribute to the development of innovative services that create happiness.

The concept of happiness is not new for the people of the UAE. This workplace philosophy surrounding UAE government employees is actually inherited from the founding father of the UAE, the late Sheikh Zayed bin Sultan Al Nahyan. He emphasized the value of happiness for all citizens and residents, and the Customer Happiness Formula is helping to achieve this environment.

A positive environment is necessary when striving to achieve the most success in the work place.  A happy work environment transfers through to employees and, in the end, to the customers and it is a never ending cycle. Whether you are in the USA or UAE, the performance of employees reflects heavily back on the environment that the employees are surrounded by and the UAE government is striving to provide this happiness to all segments of society.

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